Additionally, the monthly number of complaints registered has risen sharply, increasing from 37,062 in 2017 to 1,12,468 in 2024. Digital complaints have also experienced significant growth, with the monthly average climbing from 54,893 in FY 2023-24 to 68,831 in FY 2024-25 by December 2024. These developments highlight the effectiveness of the AI system, which provides sector-wise analysis to address grievances in a more organized and efficient manner.

A key milestone for the NCH has been the onboarding of 1,038 companies as ‘convergence partners,’ up from just 263 in 2017. These companies, particularly those with the highest number of unresolved grievances, now prioritize consumer satisfaction through improved grievance resolution. As a result, grievance disposal time has decreased to 48 days in 2024, a notable improvement from 66.26 days in 2023.

Sectors like education, e-commerce, and consumer durables have especially benefitted from faster resolution times, further boosting consumer trust in the system. The NCH continues to support consumers through its toll-free number (1915) and online portal, ensuring their rights are safeguarded with timely interventions—without the need for legal action.

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